Norman E. Gottschalk Jr., president of Marmon Distribution Services, initiated the Quality Improvement Process in 1990 with a capital investment of $1.5 million. Each employee receives Quality training upon hire, and then serves on one of Marmon/Keystone’s 75 Quality Teams. The teams work together throughout the year to identify and complete projects that improve efficiency and safety, leading to better service for our customers.
As a direct result of the Quality Teams’ efforts to improve processes and procedures, the company has continually raised the bar on its quality goals. The most recent company-wide statistics show on-time deliveries at 99.47%, returned merchandise at 0.11% and a safety average of 518 points, surpassing a goal of 420 points. More than 400 quality improvement projects were completed over the past year, resulting in more than $150,000 awarded to employees for their efforts.
Marmon/Keystone has been a wholesale distributor of tubular products for more than 100 years, Marmon/Keystone inventories more than 15,000 sizes and grades of carbon, alloy, and stainless steels and aluminum tubular and bar products. Marmon/Keystone also offers services to enhance manufacturing needs. Service centers and sales offices are located throughout North America, with corporate headquarters in Butler, Pa.
For more information on Marmon/Keystones products and services, visit www.marmonkeystone.com.
