When a component breaks, it is critical to get a new part or have it fixed immediately, to avoid machine downtime and costs. That’s why most users of hydraulic and pneumatic technologies tend to use remanufacturing services to get their machines up and running — it’s easy to get a new part within just 24 hours if you work with a good remanufacturer you know and trust.
Members of the industry offer these tips when it comes to finding the right remanufacturing service:
Todd McIntyre, Eaton-ReMan Division: When looking to buy reman, we encourage people to consider the quality of the product they are using. Using genuine remanufactured parts directly from the original manufacturer is the best way to ensure the pump will perform to the same level as the new pump. Speed and delivery is always a very important aspect of any aftermarket product as well. When a machine is down, you don't always have to wait for a part. So availability and consistency of delivery is key.
Pat Callahan, Weber Hydraulics: Picking a reliable repair facility is critical for anyone looking to have a piece of equipment repaired. Some of the questions to ask before selecting a repair house include:
Mel Maynard, Bosch Rexroth Corp., Service Business Development: If I were a Rexroth customer, and as I would in my personal life, I always seek out the most qualified, giving me the confidence that I can put the product back into service and expect it to run as new.
Important aspects to look for include:
Doug Hanson, Hanson Hydraulics Ltd., and Paddison Heavy Industries Ltd.: Finding a shop that you can trust could be a challenge. Go in and talk to the foreman. If he gives you a used car salesman feeling, it might not be good.
Cleanliness in a shop is critical. If there is dirt on the floor, or worse, on the workbench, then there is going to be dirt in your component. If you’re having a piston pump or motor rebuilt, ask to see their lapping table. If they don’t have one, they have no business rebuilding your pump. A shop that can run your component up on a test stand should get preference.
If it looks like a shady outfit that might not be there to honor a warranty claim next month, keep looking. Don’t be afraid to ask for a customer name that will give them a reference. Just to keep them honest, request that all parts that are replaced are returned to you with the repaired unit.
Wick Harwick, Western FluiDyne: In looking for a remanufacturing house, there are several key issues to look for:
• Mel Maynard, Bosch Rexroth Corp., Service Business Development, Fountain Inn, S.C., (864) 237-1801, www.boschrexroth-us.com
• Todd McIntyre, Eaton-ReMan Division, Eden Prairie, Minn., (952) 937-7288, www.eaton.com
• Doug Hanson, Hanson Hydraulics Ltd., and Paddison Heavy Industries Ltd., British Columbia, (250) 803-2124
• Pat Callahan, Weber Hydraulics, Darien Center, N.Y., (585) 547-9931, www.callahanmc.com
• Wick Harwick, Western FluiDyne, Fraser, Mich., (586) 296-7200, www.westernfluidyne.com